Problem ID:
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5061
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Start Date:
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12/8/2008 5:03:15 PM
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Close Date:
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12/8/2008 5:03:15 PM
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Category:
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Address Manager
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I've got this error by selecting the print label function:
An internal error has been encountered Location: Render Text Error: 480 Text: Can't create AutoRedraw Image Would you like to continue with the current function? Yes or no How can I solve this problem???
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You will need to restart your computer.
Open Address Manager again.
Click on Tools then Export Names and Addresses.
Click the All button then Click OK. Click OK again.
Close Address Manager.
Run this support file... http://www.allprosoftware.com/technicalsupport/SupportFiles/repairdb.exe Click the Create Blank Button Click OK, then Click Cancel.
Open Address Manager, the software should open with only John & Mary Smith in the address listing. If it doesn't contact us.
Click on Reports then Labels and Envelopes. Click Print Labels.
If the software prompts the same error message, you will need to contact us.
If the label preview comes up, click Close then Close again.
Click on Tools then Import Names and Addresses. Click on Address Manager then click Browse. Click on StattrakNames and click Open. Click Import. Click OK
All of your contacts should be back, try printing labels again.
If you have any questions please let us know.
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