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 Technical Support FAQ

Frequently Asked Questions:



 I'm in a hurry. What's the fastest way to get your software?

 Can I download the software and receive a CD-ROM too?

 I purchased the software but it's coming up as a trial version?

 Do you accept Purchase Orders?

 Do you have a mail order form?

 Will I be notified when upgrades are available?



I'm in a hurry. What's the fastest way to get your software?
The fastest way to receive our software is to purchase it online. After checkout, you're shown a link so you can download the software and start using it immediately.

Can I download the software and receive a CD-ROM too?
Yes, after you checkout you're shown a link so you can download the software and start using it immediately. We'll also send you a CD-ROM for your backup.

I purchased the software but it's a trial version?
Click on the Help Menu and select Registration. Then enter your registration name and password. Your registration name and password are shown on the checkout screen, sent to you in an email, and also printed on the receipt you receive with the CD-ROM. If you don't have your registration information, please email us at sales@allprosoftware.com.

Do you accept Purchase Orders?
Yes, we accept purchase orders from schools, organizations, and government agencies. Please fax your purchase orders to (866) 642-4430.

Do you have a mail order form?
Yes. Click here to View Order Form to order by fax or mail. Type in your order information then click the printer icon.

Will I be notified when software upgrades are available?
Yes, we'll mail you a postcard when a major release is available. Here's more on our Upgrade Policy


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