Please try these steps:

1. First, re-establish default settings. Click the Print Envelopes button to view the print preview screen.
2. Click the Tools Menu and select Reset Layout to Default. The Tools Menu is located to the right of the File Menu, above the report icons.
3. Click Yes to the prompt asking if you'd like to continue. Click OK.
4. You'll see your addresses in the default position for the envelope size you're working with.
5. Now, try printing again. If you still don't see the address, continue to step 6.
6. Click on the Tools Menu and select Envelope Position.
7. Click on the check-box for Use Automatic Envelope Position to un-check the option.
8. Click on the image that best represents the way an envelope is loaded into your printer.
9. Try printing again. If you see an address but it is several inches off, continue to step 10.
10. Click on the Tools Menu and select Envelope Position.
11. At the lower left of the screen, click on the Offset drop down list and select bottom.
12. Try printing again.
13. If you are low on envelopes, you may want to cut a few sheets of paper to the size of your envelope and use those for test printing. You may need to try a few different envelope position and offset (top/bottom) combinations to find one that works for your printer.