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Problem ID:
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21198
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Start Date:
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12/13/2017 3:26:32 PM
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Close Date:
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Category:
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Address Manager
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Error: 3051
Desc: The Microsoft Jet database engine cannot open the file 'C:\Users\Lana\Documents\StatTrak Address Manager\Data\options.ldb'. It is already opened exclusively by another user, or you need permission to view its data.
Location: Setup
Module: MISC
Line Number: 410
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This customer was using Windows Defender and had enabled 'Controlled Folder Access' which restricted the documents folder from being modified. I turned this option off and the software began working normally.
Ticket closed for 90 days without activity
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